This privacy notice explains how DB Foods Limited collects, uses and discloses your personal data, and your rights in relation to the personal data we hold.

 Data controller

DB Foods Limited is the controller of your personal data and have an appointed Data Protection Lead.  If you have any questions about how we use personal data, please email: info@dbfoods.co.uk

DB Foods Limited, Unit L, Fulcrum Business Park, Vantage Way, Poole, Dorset, BH12 4NU, Company Number: 2686681

Data subject

As a data subject, you have the following rights in relation to your personal data:

  • To access the personal information DB Foods Limited holds about you free of charge.  This is known as a Subject Access Request. To make a request, please contact info@dbfoods.co.uk
  • To correct inaccuracies or, where appropriate and taking into account the purpose for which we process your data, the right to have incomplete data completed
  • To have your personal data erased.  This is a limited right which applies, among other circumstances, when the data is no longer required or the processing has no legal justification.  There are also exceptions to this right, such as when the processing is required by law or in the public interest (for example when the company needs to retain a historical archive)
  • To object to the processing of your personal data for marketing purposes.  If you ask us to delete your personal data, we will continue to maintain a core set of personal data comprising very brief information to ensure that we do not inadvertently contact you in future. We may also need to retain some financial records for statutory purposes
  • To object to the processing of your personal data when that processing is based on specific criteria such as the public interest or other legitimate interests, unless we have compelling lawful grounds to continue
  • To restrict the processing of your personal data.  This is a limited right which will apply in specific circumstances and for a limited period
  • To ask for the transfer of your data electronically to a third party
  • Where the legal basis for us processing your personal data is your consent, to withdraw that consent at any time

General information on how we collect data

We understand how important it is to treat the data we capture correctly.  We do not, nor will we ever sell, rent or loan any data to third parties that identifies you without your consent.  We may collect personal information from you. The main circumstances are as follows:

  • When you submit an enquiry via one of our website forms – we may collect your name, email address, telephone and other information
  • When you contact us directly, we may keep a record of the correspondence including contact information
  • When you use our website, we will collect:
    • We use a feature of your internet browser called a ‘cookie’ on the DB Foods Limited website.  We do not use ‘cookies’ to retrieve personal information about you from your computer.  We will only gain such information if you have knowingly and willingly provided such information to us

DB Foods Limited is committed to protecting and respecting your privacy and has taken out technical and organisational measures to keep your data secure.

We are committed to:

  • Ensuring that we comply with the data protection principles, as listed
  • Meeting our legal obligations as laid down by the Data Protection Act 2018 and GDPR May 2018 and the resulting changes as listed
  • Ensuring that data is collected and used fairly and lawfully
  • Processing personal data only in order to meet our operational needs or fulfil legal requirements
  • Taking steps to ensure that personal data is up to date and accurate
  • Establishing appropriate retention periods for personal data
  • Ensuring that data subjects’ rights can be appropriately exercised
  • Providing adequate security measures to protect personal data
  • Ensuring that a nominated officer is responsible for data protection compliance and provides a point of contact for all data protection issues
  • Ensuring that all staff are made aware of good practice in data protection
  • Providing adequate training for all staff responsible for personal data
  • Ensuring that everyone handling personal data knows where to find further guidance
  • Ensuring that queries about data protection, internal and external to the organisation, is dealt with effectively and promptly
  • Regularly reviewing data protection procedures and guidelines within the organisation

 General information on how we use data

In order to fulfil a contract or agreement that exists data is used:

  • To provide goods and services to you in line with the terms and conditions of sales
  • To notify you of any changes to our services
  • Where a regulatory or legislative requirement exists
  • For reporting and monitoring purposes

Where you grant permission by opting in for marketing related purposes, we may use your personal information to:

  • Provide you with information or marketing communications on our services that you request from us
  • Make you aware of related services
  • Assist with any contractual obligations between us

We will retain your personal data no longer than is necessary for the purposes for which it is processed.

Information on sharing and collecting data

We do not rent, sell or share personal information about you with other people or non-affiliated companies except to provide products or services you have requested, when we have your permission.

We will use reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations.

 Right to be forgotten (erasure)

 You are entitled to request us to erase any personal data we hold about you under the General Data Protection Regulation (GDPR).  This is a limited right which applies, among other circumstances, when the data is no longer required or the processing has no legal justification.  There are also exceptions to this right, such as when the processing is required by law or in the public interest (for example when the company needs to retain a historical archive).

We will do our best to respond promptly and in any event within one month of the following:

  • Our receipt of your written request
  • Our receipt of any further information we may ask you to provide to enable us to comply with your request, whichever happens to be later

The information you supply will only be used for the purposes of identifying the personal data you are requesting that we erase and responding to your request.  You are not obliged to send this information, but doing so will make it easier for us to process your request quickly.  To request erasure of your personal data please contact info@dbfoods.co.uk

Data subject access request

Should you wish to exercise your right to access the personal information DB Foods Limited holds about you (known as a Subject Access Request) please contact info@dbfoods.co.uk.  We will do our best to respond promptly and in any event within one month following our receipt of your written request.

We will:

  • Recognise the request
  • Identify the individual making the request
  • Act swiftly and clarify the request
  • Identify personal data to be disclosed
  • Identify personal data exemptions
  • Securely disclose the personal data
  • Keep a record of review and decisions made

Changes to our privacy policy

We may update this policy. We will notify you about significant changes in the way we treat personal information by placing a prominent notice on our website.